Privacy Policy

Effective Date: September 30, 2026

This Privacy Policy explains how Cielvera ("Cielvera," "we," "us," or "our") handles information when you use the Cielvera mobile application and related services.

Cielvera is a wallpaper application that provides wallpaper content, AI-powered wallpaper generation and remix features, advertising, and optional in-app purchases.

1. Information We Collect and Process

Depending on the features you use, Cielvera and the service providers that support the app may collect or process the following categories of information:

User identifiers: Cielvera uses Firebase Authentication, including anonymous authentication, to create an identifier used to operate app features and associate certain app data with the appropriate user.
AI prompts and other user content: Text prompts you submit when using AI-powered creation or remix features are transmitted to our backend and AI service provider to process your request and generate the requested content.
Photos and images: When you choose an image for an AI-powered remix feature, that image is transmitted to our backend and AI service provider for processing. Cielvera does not intentionally store the source remix image in its Firestore database as part of the current remix workflow.
Purchase information: Information related to eligible in-app purchases may be processed to provide AI credits, manage purchased features, prevent duplicate credit grants, and restore eligible purchases.
Advertising and device information: Our advertising provider may process device identifiers, IP address, advertising data, general location inferred from IP address, and information about interactions with the app or advertisements.
Diagnostics and performance information: Service providers used by the app may process crash, diagnostic, and performance information to operate, analyze, secure, and improve their services and the advertising experience.

2. How We Use Information

Information may be used to:

Provide and operate Cielvera's features.
Authenticate users and maintain app functionality.
Generate and remix AI-powered wallpaper content.
Manage AI credit balances and eligible purchase entitlements.
Restore eligible purchases.
Display and measure advertising.
Analyze app and advertising interactions and performance.
Diagnose technical problems and improve reliability.
Protect the app and supporting services from abuse or misuse.

3. AI Features and OpenAI

Cielvera uses OpenAI services to support certain AI-powered wallpaper generation and image remix features. When you use these features, your prompt and, when applicable, the image you choose to remix are transmitted through Cielvera's backend to OpenAI for processing.

OpenAI states that data submitted through its API is not used to train or improve its models by default unless the customer explicitly opts in. OpenAI may retain certain API content and related information in abuse monitoring logs for up to 30 days by default, subject to its applicable policies, legal requirements, and safety-related exceptions.

You should not include sensitive personal information in AI prompts or upload images containing information you do not want processed by an AI service provider.

4. Firebase and Google Services

Cielvera uses Google Firebase services to support functionality such as authentication, backend functions, database operations, and other application infrastructure.

Firebase may process technical information necessary to provide these services. For example, Firebase Authentication generates identifiers for authentication purposes, and Firebase Functions may process invocation metadata such as the function name and the caller's IP address.

5. Advertising

Cielvera uses Google Mobile Ads (AdMob) to display advertisements to users who have not purchased an applicable ad-removal entitlement.

Google Mobile Ads may process information such as IP address, approximate or general location inferred from IP address, device identifiers, advertising data, app interactions, crash information, and performance information for purposes that may include delivering advertisements, analytics, measuring advertising performance, fraud prevention, and improving its services.

Cielvera's current implementation does not request access to Apple's Identifier for Advertisers (IDFA) through the App Tracking Transparency permission prompt. Advertising technologies may nevertheless use other identifiers and information as permitted by platform settings, applicable law, and the provider's policies.

6. In-App Purchases

In-app purchases in Cielvera are processed through Apple's App Store and StoreKit. Cielvera does not receive or store your full payment card details.

Cielvera may process purchase-related information, such as product and transaction information, when necessary to grant AI credits, manage purchased functionality, verify entitlements, prevent duplicate grants, and restore eligible purchases.

7. Data Retention

We retain information under our control only for as long as reasonably necessary to provide Cielvera, maintain app functionality and purchase entitlements, protect the service, comply with legal obligations, and resolve disputes.

Third-party service providers may retain information according to their own policies and applicable legal requirements. Retention periods may therefore differ depending on the service and type of information.

8. Data Sharing and Service Providers

We may provide information to service providers when necessary for them to perform services on behalf of or in connection with Cielvera. These providers include services supporting cloud infrastructure, authentication, AI processing, advertising, and in-app purchases.

We may also disclose information when required by law, legal process, or when reasonably necessary to protect the rights, safety, integrity, or security of Cielvera, our users, or others.

9. Your Choices

Your device and Apple account provide controls that may affect certain privacy and advertising settings. You may also choose not to use AI-powered features that require sending prompts or images for processing.

For questions or requests regarding information under Cielvera's control, contact us using the email address below. Depending on your location, applicable privacy law may provide additional rights regarding your personal information.

10. Children's Privacy

Cielvera is intended for a general audience. We do not knowingly request that children provide personal contact information directly to Cielvera. AI-powered features and third-party services may process information as described in this policy.

If you believe that a child has provided personal information to us in a manner that requires deletion or other action under applicable law, please contact us.

11. Security

We use reasonable technical and organizational measures designed to protect information handled through Cielvera. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. Changes to This Privacy Policy

We may update this Privacy Policy as Cielvera evolves, including when features, service providers, or legal requirements change. When we make changes, we will update the effective date displayed at the top of this page.

13. Contact Us

If you have questions about this Privacy Policy or Cielvera's privacy practices, contact:

Cielvera Support
cielvera.support@gmail.com